Contact us

We want to make it easy for you to contact us. With this in mind our Passport Adviceline, on 0300 222 0000, operates 24 hours a day 7 days a week (see terms and conditions). But you can contact us using the online forms in this section too.

IPS Adviceline Details This national Passport Adviceline provides a single point of contact for all telephone callers.
Customer Feedback Use this form for customer service feedback, including complaints.
Feedback on this website Use this form for feedback relating specifically to our online services.
General enquiries Use this form for general enquiries.
Complaints procedure Details of IPS complaints procedure.
Online application trackerCheck the progress of your passport application.
Customers with disabilities

Media only:

Press enquiries (the media only)

24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.